Two to three weeks. Every product page shows the exact delivery window above the Add to Cart button, so you know before you pay rather than after.

Our products ship direct from the production partner instead of sitting in a warehouse, which is the reason they take a little longer and the reason they cost what they do.

Yes, on every order, with tracking. No minimum spend and no surprise charge at checkout.

If you order more than one product, not always. The mask, brush and roller ship from different warehouses, so they may arrive on separate days.

Nothing has gone missing, the rest is on its way. Two or three of the same item always travel together.

You have 30 days. If it isn't right for you, tell us and we'll refund you in full.

And keep the product. We're not going to ask you to post a worn fabric band or a used brush back to us, so there's no packaging to find, no label to print and no trip to the post office. Just email us and the refund goes through.

One size, and it genuinely fits. Laid flat the band measures 24.5 in × 4.5 in, that's 62 cm × 11.5 cm, and the fabric stretches and returns from there.

To check it against your own face, run a soft tape from under your chin, up past your ear and over the top of your head. Most adults come in comfortably under 24.5 in, and an inch over is no problem, just fasten it a little looser.

Yes. Once your order ships you'll get a tracking number by email, and you can follow it on our Track Order page or the carrier's own site.

Email us within 12 hours of placing it and we'll sort it out. Once it's gone to the production partner we can't pull it back, but the 30-day guarantee covers you either way.

All major credit cards, PayPal, Apple Pay, Google Pay and Klarna. Checkout is secure and encrypted.